Switching from BetterCloud to CloudM to Improve Automated Onboarding and Offboarding
With their workforce spread across 7 regional offices, the client was presented with a number of challenges. Having employees based in multiple locations meant there was a need for better collaboration and the general flow of information and company data. There was often a need for heavy administrative tasks for the IT department. What worked well in one office was often hard to replicate in another. They wanted to be able to unify their approach to ensure all of their employees received the same experience, but with disparity in one office to another – they needed a platform that would mean the IT team could access all employee data, and implement automated processes no matter which location an employee was based.
The client first looked to BetterCloud to help streamline their processes. Speaking with the client’s Implementation Analyst, he explained:
“We previously used BetterCloud but there were some issues. We felt like things wouldn’t flow through properly. We were actually looking to implement automated workflows for our Onboarding and Offboarding processes to better serve our employee journey, but what we were looking for with BetterCloud didn’t exist, but CloudM had a solution.”
Deciding to search the market to see if there was a product that could offer them a solution, they discovered CloudM.
“The product demo was great. As soon as we received it I was like, yes, let’s go. It was a no-brainer for us.”
The client decided to sign a 3 year license and, impressed by the automated workflows and other solutions such as email signature management, it was clear the platform offered them an all-in-one solution to better equip them to move to the digital workplace.
With the platform designed for both IT professionals and novices to use; their Implementation Analyst explained;
“The UI is so easy to pick up – whoever has designed it has made it seamless. It’s a brilliant product.”
The client are also planning to utilize the CloudM Smart Teams feature. They manage lots of groups so it’ll solve current heavy admin tasks, allowing certain departments and teams to have access to the correct data for their role.
Since moving to CloudM, the main benefit the client has seen is how easy it is to manage users;
“We are creating users almost daily, it’s our biggest feature. It’s been so simple being able to create a user and give them the access they need, a key feature for onboarding and onboarding processes.”
The client has seen many advantages of the CloudM platform, the analyst explains how is now able “to control all of his Organizational Units through CloudM rather than Google, everything is in one place so I can do multiple tasks in one platform. Like the user groups for example. You can click on somebody and it brings up that pane but you’re still on your list, and not jumping between screens.”
With better automation, complicated and time-consuming tasks are now a thing of the past, not only has their employee experience improved from the very day they start until the day they leave, but their IT team is also able to focus on the bigger picture.