Product support at CloudM
Holiday support hours
During the holiday period, we will operate as normal, except on the below dates:
- 24th December: reduced office hours
- 25th December: office closed
- 31st December: reduced office hours
- 1st January: office closed
What we can help with
Our support team will strive to resolve any issue directly related to CloudM software. Please refer to the scope as per our Service Description.
What is the response time?
Our support team is available Monday to Friday. Weekend support is available for critical incidents – please see the criteria here.
| Schedule | Initial Response Time | Follow Up Response Time | Availability (UTC) |
|---|---|---|---|
| Weekday | 12 Hours | 24 Hours | Mon 00:00 - Fri 22:00 |
| Weekend (Critical incidents only) | 4 Hours | 8 Hours | Fri 22:00 - Mon 00:00 |
How to access the CloudM support
Serviced Migrations
Migrations can be complicated and resource-heavy. If you don’t have the resource or knowledge to complete your migration yourself, let our team of experts migrate your data for you. We work with your scope and requirements to execute a seamless migration plan. Our serviced migrations follow a three-step process to deliver a complete solution for your project.
CloudM Consulting
CloudM Consulting sessions are bespoke, expert-led sessions, designed to give you the resources, knowledge and confidence to easily use CloudM. Quickly learn everything you need to know to get the best out of any of our five modules: Migrate, Automate, Email Signatures, Backup and Archive.
CloudM empowers IT teams to migrate, archive and backup data through frictionless, secure and automated products.