Kempinski Hotels evolving relationship

Kempinski is a luxury hotel management group celebrating its 125th anniversary this year. Steeped in history, the iconic company dates back to 1897, crowning them Europe’s oldest luxury hotel group.

A growing collection of distinguished properties proudly bears the Kempinski name. Their illustrious portfolio currently boasts 81 of the world’s most breathtaking destinations spread across 35 countries, each possessing their trademark exclusivity and European flair.

Kempinski’s prestigious heritage is equally matched by its ambitious vision for the future. And the group understands that embracing technology is the key to offering a world-class guest experience for another 125 years.

Kempinski’s more recent uptake of the CloudM Archive module shows a continuing confidence in CloudM (and CTS) to sit at the center of their digital operations.When Google replaced their free Vault Former Employee (VFE) licenses with paid Archive User (AU) licenses, at a cost of ~€50 each per year, Kempinski was potentially looking at an eye-watering bill in the hundreds of thousands.

So they turned to CloudM for help.CloudM rose to the challenge, providing a managed migration of thousands of Kempinski’s archived profiles to cloud storage quickly and automatically, using CloudM Migrate. This slashed their expected expenditure drastically while keeping their offboarded user data secure, easily accessible and compliant.

We used CloudM Migrate to perform this initial transfer because it was the fastest way to move the data. Then, we added the Archive step to Kempinski’s offboarding policies so anyone offboarded in the future would automatically have their data archived to the same storage bucket (or another of their choice).

Archived data can be retrieved in just a couple of clicks and data is automatically purged forever after a set length of time to keep businesses compliant.

CloudM simply wouldn’t exist without collaboration with our customers. We’ve consistently grown out of our customers’ requests, needs and feedback.

“Kempinski has been a partner in the truest sense of the word,” says Gary Bennion, CloudM’s Chief Technology and Customer Officer. “They have collaborated closely with us for years to help shape CloudM and they continue to be a key customer.”